Heather’s Therapeutic Massage Policies

I strive to create a safe, respectful environment for every client. Please take a moment to review the following policies:

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All new clients will require a card on file.
Cancellations or shortening the length of a session within 24 hours of your scheduled appointment will be charged 50% of the service fee.
Cancellations or shortening the length of sessions within 8 hours and no-shows will be charged 100% of the service fee.
Emergencies happen — please reach out as soon as possible if you need to cancel. I appreciate your respect for my time and other clients waiting for openings.

Promotional discounts or gift cards with a “value” vs. “paid amount” (e.g., an $85 service purchased for $75) will retain the paid value after expiration. The promotional value expires in 6 months.
Lost or stolen certificates cannot be replaced, so please treat them like cash.
Gift certificates are non-refundable but may be transferred to another person one time. The expiration still applies.
The certificate must be turned in at the time of service.

This is a professional therapeutic practice. Any inappropriate comments, behaviors, or requests will result in immediate termination of the session and full payment will still be required.
Future appointments will not be accepted in the event of misconduct.

If you arrive late, your session may be shortened to avoid overlapping into the next client’s appointment. The full session fee will still apply.

If the Pulaski County School District (PCSSD) and/or North Little Rock School District is closed, the office will be closed as well.
If you have any questions about whether the office will be closed, please call/text the office at 501-412-6412.

If you are sick or feeling unwell (including fever, cough, or contagious conditions) please reschedule.
Coming in sick may worsen your symptoms and puts others at risk. There is no penalty for canceling the first time due to illness with reasonable notice.